Omnichannel Index
Insights and Inspiration
Get ready for exclusive insights into Scandinavia’s 277 top retailers’ omnichannel performance at our event in Aarhus held in the historic Centralværkstedet in the heart of Aarhus on September 14th 2022.
Attend to find out who the best-performing retailers are in Denmark – and across the Nordics – and listen to inspiring keynotes from leading omnichannel pioneers like IKEA and Google.
THE EVENT IS OVER – READ ABOUT IT HERE
PROGRAMME
08.30 ARRIVAL
_____. Light breakfast
09.00 WELCOME TO THE SHOW
_______. Kasper Holst, CEO, IMPACT
09.15 KEY INSIGHTS FROM THE OMNICHANNEL INDEX
______. Kasper Holst, CEO, IMPACT
09.45 EMPOWERING IN-STORE STAFF TO DELIVER OMNICHANNEL EXPERIENCES
______. Janne Andersen, Head of Digital Business Development, Matas
10.10 ORGANISING FOR OMNICHANNEL
______. Loek Berendsen, Platform Strategy Leader, IKEA
10.35 COFFEE BREAK
11.15 A GLOBAL PERSPECTIVE ON OMNICHANNEL
______. Maxime Heutz, Omnichannel Lead, Google
11.35 THE OMNICHANNEL DILEMMAS OF 2022
______ Let’s engage around Omnichannel
12.05 ANNOUNCING THIS YEAR’S WINNERS
12.15 CLOSING REMARKS
12.30 LUNCH & MINGLE
Get to know the keynote speakers HERE
who is it for
The Omnichannel Index is aimed at managers and executives from retailers, brands, suppliers, and distributors. Whether your point of departure is the physical store, the digital experience or operating the supply chain, we promise to serve you relevant inspiration.
Please note that students and employees at agencies are not guaranteed a seat at the event.
where and when
The event takes place in beautiful and historic settings:
Centralværkstedet
Værkmestergade 9
8000 Aarhus C, Denmark
The event is scheduled from 8.30-12.30.
Loek Berendsen
Platform Lead, IKEA
Loek is a global Omnichannel Manager with 10+ years’ experience building and nurturing C level relationships, driving cross-domain retail and eCommerce and customer experience programs across the world.
His experience includes heading up digital transformation at Vodafone, managing global omnichannel at ECCO shoes, and currently he works for IKEA, helping develop their global platform strategy.
Loek is also frequently used as keynote speaker within the field of omnichannel strategy. He will present his own views and experiences at the Omnichannel Index.
Maxime Heutz
Omnichannel Lead, Google
Maxime joined Google in August 2012. He’s worked with SMB’s and within Travel & Retail industry before transitioning to an Omnichannel Lead role for Google in the Nordics & Benelux. Today ,he is working with the largest global retailers. He is a thought leader in omnichannel and a regular speaker at retail events. Moreover, Maxime has been investing his time in DEI, sustainability & education initiatives. He holds a Master in Business Engineering from HEC Liège. Prior to Google, he worked as a managing director of a marketing consultancy company, HEC Consulting. Outside of work, he is a trail runner, sports freak and fine gourmet. He is co-founder of Made & More, a Belgian sustainable fashion label.
Kasper Holst
Group CEO, IMPACT Commerce
Kasper founded IMPACT Commerce in 1998 and has since driven the company to where it is today with almost 400 employees. The company specialises in omnichannel commerce and works for some of the most ambitious companies in Europe.
With more than 20 years experience within digital strategy and transformation and omnichannel commerce, Kasper is a true pioneer in the field and will deliver the insigths from this year’s Omnichannel Index at the event.
